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- Mon-Fri 7am-6pm
- Sat 7am-4pm
- Sun Closed
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GPS Location
5 helpful highest ranking reviews
Lisa
Russell my inspector at Sunoco was so friendly, helpful and very thoughtful. I appreciate him for helping me out this morning!
Ana Hernandez
I stopped by for a state inspection and oil change and ended up in an uncomfortable situation when a customer who had left his car earlier returned and got upset about the line. He was aggressive, even called me a name, but I stayed calm and offered to let him go ahead to avoid making things worse. What really stood out was how the staff handled it. They were professional and respectful to both of us, even in the middle of tension. The store manager went above and beyond to keep things running smoothly, making sure I was taken care of quickly and kindly. They truly turned a stressful moment into a positive experience. Excellent service, efficient work, and a great team. This is hands down the best spot in the area. 10/10 recommend, I’ll definitely be back.
georgereston
We took one of our cars here for diagnostics because we live nearby. They charged $170 for diagnostics only. They also recommended $5000!!! in maintenance work. I've been driving for 47 years and have never paid $5000 for maintenance. Shocked at what they recommended, we took the car to the shop we've been using for years (which is located farther away). They did diagnostics + changed the oil and filter for $145. I asked if they thought the car needed any additional service, and they said if it had they would have recommended it. The last time we took our cars to North Point Sunoco for state inspection, we left with $1000+ bill for repairs. In the future, we will have our regular shop do state inspections and all maintenance/repairs and won't be using North Point Sunoco for anything other than refueling.
Craig Blum
They are totally terrible. I took my car in for a safety inspection and they failed me. They said they couldn't adjust the defrost, even though I have been adjusting it with pliers for years. I thought whatever, I can finally get them repaired there as nothing else wrong with the car. Then the guy who says he is the manager does a 1 minute Google search and says oh I can't find any knobs you need to call the dealer blah blah. I was very upset leaving. He forces me to pay $20 despite dissatisfaction. Then I call him back, and when I mentioned the pliers, he says the pliers weren't readily available. He talked to me like a know it all jerk on the phone. Terrible customer service. The Sunoco in Centreville and a different place in Chantilly has passed me for years. This is the worst Service Center, I have ever been to in my life. Do not go for any inspections. I would never trust them again. Definitely not friendly and poor customer service. Why didn't he ask for the pliers when I was there? Because he was hoping I would buy some knobs from a dealer or ebay and pay his service center to install them. That shows you just how untrustworthy they are. When asking about pliers could have solved this, he tried to pull one over me instead.
Kimberly Davis-Riffe
Frank and team came to the rescue when I was simply pulling away from fueling and my car started producing a deafening screeching noise. With no appointment and no wait, even though they were extremely busy, they diagnosed my car as having a rock caught inside the left front brake caliper. Not only did they diagnose the problem, but they fixed it immediately and free of charge! I am forever grateful for their expertise and impeccable service with a smile. Thank You Frank and Team!