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- Mon-Fri 7:30am-6:30pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
George Taylor
Truly professional craftsmanship. Expedient. Easy. Made sure it was done right and worked with insurance to cover the correct expenses. My Audi never looked better. Bodywork and wheel repair was phenomenal.
Ian the teacher
This team goes above and beyond. It was a pleasant surprise to find that the team at Yates Auto Body is truly motivated by a job well done. After doing a spectacular job on repairing a minor fender bender (like nothing ever happened - clean as a whistle), they didn’t hesitate to take the car back a second time and fix a slow leak in one of my tires connected with the incident, providing transport and delivering the vehicle upon completion. They also agreed to take the car in a third time when I noticed a battery issue. Even though this issue ended up being unrelated to any work they had done, they happily contacted a dealership and followed through on figuring out what the issue was, working with me to resolve it free of charge. Throughout all three of these instances where I had the unfortunate role of being ‘the difficult customer’, they were patient and proactive. Kevin was always responsive to my concerns, and knew the status of my car any time I called in. Jordan was equally solutions oriented, offering to take my car to the dealership and following through well beyond what was related to the original job. These guys are top quality!
Anthony Calandra
If you look over all the reviews, you will see a sharp decline which happened recently. OT Auto Body and Paint used to be my "go to" for any type of body or paint work. They were fabulous! The quality of work was second to none. During my last visit to the shop to have a door repaired and painted was a disaster! I gave the shop a pass on the parts being on back order for some time, but that was only one of many, many issues I had with the repair including: Three areas where the paint sagged or there were clear runners, something a rookie could have prevented or fixed. They blended the front fender without fixing any of the small paint chips in the front, clearly a rush job. The door was misaligned which I had to fix myself because I can trust them to make things right. Finally, they conveniently forgot to replace the "Trail Rated" badge they removed from the fender, likely to avoid paying the $70 for it. The shop changed owner about a year ago and it's a disaster.
M
I had damage to my car caused by a moving company from Hawaii (dents & scratches, paint damage) and after struggling with the other party’s insurance company, was able to bring my car into Old Town Autobody. From the beginning (even before I had the insurance aspect settled) Irwin and Kevin were beyond helpful. Once the insurance portion was taken care of, I was able to drop my car off right away and they they repaired everything within a great time frame! They made the entire process hassle free which I really appreciated! Kevin and Irwin were extremely friendly, transparent about the cost & timeline, and thoroughly explained the repair process. My husband and I both plan to return for any vehicle servicing we may need in the future!
carl gregory
I went there for an estimate after a fender bender. I explained that i just wanted to get the door to open again and didn't want costly repairs because it was a 15 year old car. The guy went back inside, came out with a tool, straightened out the door, and didn't even charge me. It only took a few minutes but it was really nice of him to go out if his way to help me and I'm extremely grateful. I went there this time because they've fixed my car after two other accidents and i was happy with their work and their service.