Ourisman Kia of Bethesda Service Center

car_repair GPS Located
★★★½☆
3.5 (46 reviews)
Location
Address:
5410 Butler Rd
Bethesda, MD 20816
GPS Coordinates:
38.961744, -77.103952
Contact Information
Hours of Operation
  • Mon-Fri 7am-7pm
  • Sat 8am-4pm
  • Sun Closed
Business Information
3.5

Rating

46

Reviews

car_repair

Business Type

GPS Location

5 helpful highest ranking reviews
Dedrick
★★★★★ 2 months ago

While my experience with the dealership has been pretty bad, Jecsen at the service center was a huge help. He was welcoming, explained everything clearly, and gave me an accurate expectation regarding my repair. Additionally, they fixed my issue a lot quicker than expected. A true pleasure to work with.

Cathi Donohue
★★★★★ 2 months ago

Diego was amazing. From talking to him on the phone, to going with him for a test drive to figure out the problem with my car,to resolving my problem. He was friendly, respectful and very professional. He deserved every bit of the 5 stars and more.

Anne Nguyen
★☆☆☆☆ 3 months ago

Stay clear! They take advantage of naive customers. Charged $200+ for "diagnostic testing" of engine light on a 3 year old car that they sold to the customer. Said they were unable to fix the problem and the car needed to be taken to the Ford dealership. Plugging in an OBD scanner and getting a reading in less than a minute doesn't justify charging several hundreds of dollars fee for the technician time. Also, the car was kept from the customer for 2 days. And this was for a customer who bought their vehicle from this shady business! A total scam!

Anna R
★★★★★ 3 months ago

Great customer service! Took in my car clueless of what was going on, Nelson and his team helped me tremendously. Great manners, got my car fixed and was out the door in a timely manner. Thank you so much!

Neal Kaviratna
★☆☆☆☆ 5 months ago

Service team will try to scam you. They added extra services not requested when we filled out the service form online. They just said "we'll do the multi point inspection as well" but the tablet they handed me had an extra 560$ of services I didn't notice. :( Additionally beyond that they don't follow the Kia service plan laid out in your owners manual. eg: Fuel Induction Service: Time and mileage recommendation at 30k miles; but the owners manual says the first service should be done at 120,000 miles. Take your car elsewhere.