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- Mon-Fri 8am-6pm
- Sat 9am-1pm
- Sun Closed
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5 helpful highest ranking reviews
Anita Phillips
Every time I go to Premier Auto, I know my car is getting taken care of and I’m getting the best price. Booking an appointment is so easy and the customer service is top notch. I keep coming back and recommend them to everyone.
R P
I went in for a coolant flush and had a great experience. I waited there and was in and out in about an hour. Elizabeth was very proactive and attentive and also suggested some of the future maintenance that I was already planning to do. Overall great experience with affordable pricing. Thank you!
Daniel Rosenblatt
Very detailed pre-purchase inspection on a used 3500HD we were considering buying. We did NOT purchase the truck due to the documented issues (major frame rust that was somewhat hidden by an applied sealant, several oil seals were failing). Very grateful those issues were revealed …. saved us $35K of misery.
Ellis S Frison III
BEWARE OF THIS SHOP! I had my 2003 Mercedes Benz SLK 32 AMG towed to Premier Auto LLC after it stalled out in early December 2025. Worked with Eric, the owner, who told us, after doing the diagnostic and a smoke test, that he had found the problem! He said there was an oil leak and it was coming from around the supercharger gasket. Replacing the gasket would take care of that leak and the problem. We approved the replacement of the charger gasket, a $1,205 fix! Eric notified us that the car was fixed and ready to go, the “problem was solved”, the check engine light was off, and it “drove like a dream”, no more flooding or stalling out! I took off work to go pick it up and when I got to the shop, I saw that my car was parked in the same place it had been parked several days before when I drove by there. Eric said he would go get the car and bring it up front for me, but he never did. I walked to where the car was parked and it was still covered in snow from the storm we had days before, and there was ice on the windshield. It clearly had not been driven in the past several days. I cleaned off the ice and snow myself and drove the car about 13 miles to my workplace to finish out the day. About 2 hours later, on my drive home, a total of about 2.5 miles, the engine light came on and the car started doing the same things it was doing before with an added grinding sound! As soon as I got home, we called Eric, and to his credit, he said he would come and pick up the car on his tow truck and take it back to the shop. The next communication we received from Eric was a report stating that the “crankshaft pulley/Harmonic balancer is faulty and has separated from rubber dampener” and “the power steering pump having some play and recommend replacing”, another $1,200 or so fix. Then, Eric wrote a note in the report, “…there is no guarantee of anything else going bad nor can I foresee anything else that might happen to this vehicle mechanically or electronically due to having a swap that does not belong in this vehicle. Car is supposed to have a 4 cylinder motor and now has a v8 supercharged. If customer agrees to these repairs this will also be the last time I service this vehicle due to the above facts mentioned.” It is obvious that Eric is not familiar with the 2003 SLK 32 AMG and it is alarming that he thinks this is a 4-cylinder car that was modified to V8 status! The 2003 Mercedes-Benz SLK 32 AMG is a rare, compact 3.2L Supercharged V6 roadster. Eric’s confusion might explain why the vehicle was not repaired. At this point, I do not believe that Premier Auto LLC did the initial repairs to the supercharger gasket as they said and charged us for, because the car is doing the same thing. Now he has found something else wrong with the vehicle. We chose to have our car towed away from their garage and even that ended in confusion! Eric agreed to have the key in the glove box for convenience for the tow truck driver. When the driver arrived late last night, the key was nowhere to be found. Evidently, Eric forgot to leave the key, although, when we asked him, he said he left it on the passenger’s seat and it should have been easily visible to the driver. The driver checked the glove box, both seats, under the seats, and found no key! And why would he choose to leave the key on the seat when he agreed to leave it in the glove box? Unprofessional! I feel we got scammed. I will dispute the $1,200 we paid for the job that was not completed and will warn everyone about this garage. Whether it is the lack of professionalism or an outright scam, be careful about taking your vehicle to Premier Auto LLC!
Tracy Moore
I cannot say enough great things about Premier Auto in Springfield, VA! While visiting D.C. on a field trip with my daughter, I hit debris in a construction zone, and shortly after, my Jeep died and wouldn’t restart. Being 400 miles from home late on a Friday evening, I was in a tough spot. I searched for mechanics and found Premier Auto—they answered my call and agreed to work on my car over the weekend. After diagnosing the issue, they discovered my Jeep needed a new engine. I had to rent a car and return home to Tennessee, but Premier Auto handled everything—working tirelessly with my insurance company to get the repairs done. Several weeks later, I made the trip back to pick up my Jeep, and it runs like new! The team at Premier Auto went above and beyond to help me during a stressful situation. Their honesty, dedication, and professionalism were truly remarkable. If you're ever in the Springfield, VA area and need auto repairs, this is the place to go! Thank you, Premier Auto, for everything! 🙌🚗💯