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- Mon-Fri 8am-6pm
- Sat 8am-4pm
- Sun Closed
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5 helpful highest ranking reviews
Johnny DeMarco
On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me which I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.
Manoj Talwar
Went in for a 4-wheel alignment and was taken care of immediately. Great people there and friendly service. They printed out the alignment sheet and explained where it was off and the corrected value. $130 for the alignment is a reasonable amount.
Arianne Flick
Thanks to Purcellville Auto Service we made to our friend’s wedding on time. We traveled from Ohio and had a locked break emergency. They helped us immediately and even drove us to our hotel to get changed for the event. Outstanding service and workmanship. Also affordable! Thank you!
Colin Bettis
PAS literally saved me a fortune, or at least an annual family vacation, with their services. My local DC service center (yes it was at a dealership, but never before was my experience this bad) tried charging me $4,000+ for parts and labor on my 2019 Jeep Cherokee to let me pass inspection. PAS gave me an estimate of the same work for $471, which I didn’t believe at first, and ultimately reduced it to $336 because the only one of the repairs the dealership quoted me was even needed. I understand DC living is higher, but $4k is literally defrauding customers. PAS just earned themselves a repeat customer thanks to their great work, responsiveness, and authenticity.
Brian B
I generally do not like to leave reviews like this however I gave Purcellville Auto every chance to correct this prior to leaving this review. I was traveling from out of state to visit family which live in the Purcellville area. I realized I had a bad vibration when driving at interstate speeds. I called around and found Purcellville Auto was the only place willing to squeeze me in on such short notice (the reason for two stars and not one... should have been an indication though that they weren't busy). I paid for them to perform a four wheel balance. After the service, the vibration seemed worse. Upon inspection, I found they had not removed the old weights and simply hammered more weights around the wheels in a random fashion. Unfortunately for them, what they do not know is I am an automotive service manager and started in the business over 20 years ago doing tires. This is absolutely the incorrect way to balance a wheel. Unfortunately I had to deal with the vibration until I got home as I did not have time to go back. Once home, I had a local dealer balance the wheels and verified improper balance and corrected the concern. I have attempted to rectify this issue via phone and email and they do not seem willing to own up to their mistake or respond. All I asked for was a refund to correct the concern and maybe proper training to prevent this in the future.