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- Mon-Fri 7am-8pm
- Sat 8am-5pm
- Sun Closed
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5 helpful highest ranking reviews
Paul Baz
If you’re not dealing with Zack, you’re missing out. He’s by far the best service advisor I have dealt with. Communicative, informative, honest, and just plain nice. He makes you feel you’re being treated like royalty. Ford is lucky to have him as an employee.
JP Johnson
My rating is for the issues with the 2022 Aviator purchased in September that apparently had issues not exhibited during purchase or disclosed. Safety recall and a clacking noise was what I took it in for on Nov 5th. Quick process right? Not at all. I was advised the engine needed repair, then after research it was the Cam Phaser and would take some time. I received the vehicle back Dec 26. After driving it home the vehicle was smoking, smelling like burning out of the passenger side of the hood. I called to advise and was told like some oil that may have spilled in/around and although cleaning took place likely residue still exist. Here we are Jan 7th and occasionally it still happens. I live in MD and although VA is not terribly far, takes an hour on average to go back. I will not even get into having to get temp tags multiple times during this process and the wait along with drive time going back for it associated. Here I am almost 60 days into a finance deal of $750 a month for a vehicle causing major delays in travel, getting to work, going almost 60 days without it (although paying for it) and overall feeling safe to drive. I would think the salesman or team would have reached out with the same vigor they had to get me out there to buy it; to apologize or offer something for this poor customer experience due to the vehicles discovered conditions. Zack the service representative was great to talk to and update me on what they were finding, getting me set up in a loaner, he was courteous, apologetic, and professional; so if my review was solely based on him a 5 would be suiting. Unfortunately I will likely have to go back to get it checked/fixed again and/or take further steps per consultation. I would say at the very lease- The vehicle should be picked up from me with a loaner dropped off, as it should be on the facility I purchased from to fix versus a dealership closer to me who didn't sell me what I have on my hands now. Very disappointed customer.
Irene Diolazo Conlon
I have always been happy with my Ted Britt Quicklane experience, thanks to their capable advisor (Reginald Wilson) and technician (Alex Trejo) . Always solid service and I feel they have my best interest in keeping my car maintained.
katie messineo
Was fast and efficient. Mechanic even had an extra little piece in his toolbox that he replaced something small for me that he noticed. They did say a piece broke off during them changing my oil and I hope that doesn’t cause anything in the future. He said it was fine.
Darrell Blankenship
Called for an appointment 4 days before I wanted to bring my vechical in, I got the time I wanted. That morning came and needed to make an ealier appointment that day, so I called and was able to get in earlier that day. They said it would take about an hour, and an hour and 5min. came and they told me it was ready.