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- Mon-Fri 7:30am-4:30pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Lucas Leme (Lucas)
Our 2023 Subaru Crosstrek came in for an accident that happened that lead to the replacement+painting of a new driver door and fender. We ended up choosing Ray's because the shop next door had a wait and we wanted to get the job done. Ray's had great reviews and happy customers, so we figured they would be trustworthy to get the job done. Oh boy were we wrong. I'll include photos of the work that Ray's defended as being up to standard; despite, the opinions of many other professionals I consulted. Many of whom said it was sloppy and it's an embarrassment they ever released the car to the customer the way it was. The car looked fine from 20 feet, but as you looked closer, the countless flaws in their work began to show. Left over residue on the A pillar that doesn't come off, dirt that was painted over (10+ all over the door and fender), a plastic trim piece that was quoted in the repair and wasn't replaced (conveniently when confronted they said that they "forgot to say it was on back order" despite the fact it was readily available on one of Subaru's replacement parts distributors). They claimed the painted over dirt could buff out and that the residue on the A pillar is original from the factory and is "orange peel". It was not either of these things. The spots did not buff out. We had to revisit them many many times and finally on our last visit with them, the owner Jennifer, blew up and yelled at us. Total lack of professionalism, class, and most importantly, pride in your work. They messed up and they were never honest about it. My advice looking back is on this experience, if the guy next door has a wait and the guys you're looking at don't, it's probably for good reason. Take a good hard look at the work that Ray's is proud to do for their customers. When confronted, expect them to not do anything about it, waste your time, and to top it off, yell at you. P.S. THIS WAS NOT CHEAP EITHER.
Mo Fares
Got rear ended. The auto body shop provided exceptional service – fairly quick turnaround, meticulous repairs, and cordial staff. Highly recommend for top-notch quality! They are always backed up so be aware.
Jaffrey Ali
Good price. Honest, high quality work. They have done excellent work on my cars for many years. Their work is as good as any dealer body shop and priced way more competitively. Their shop is clean and modern.
Shri Bhide
I had an issue with a repair at Ray's Auto Body, Inc. in Vienna, VA, but they were quick to acknowledge the error and took full responsibility. They reimbursed me promptly and showed great professionalism and accountability throughout the process. It's refreshing to see a business that values customer satisfaction and handles mistakes with integrity. Thank you for turning the situation around! You can trust them. Good guys!
Critical Chris
Eric and Jennifer were courteous, professional, diligent, thorough, and detail-oriented in their estimation of some work I’ll be having done on my vehicle. Thank you!