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- Mon-Fri 9am-8pm
- Sat 9am-6pm
- Sun 11am-5pm
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5 helpful highest ranking reviews
Rebecca Sgarrella
My car was under warranty and I took it in for service. I had already had a complete diagnostic done by my mechanic and let the service staff know. Safford opted to do a cheaper fix, which did not work. That was after having my car for 3 days during my work week. I returned the car to the service center. I was then told they ordered yet another different part to fix. They kept my car an additional 2 days. When I picked it up, they had tested the issue by adding $15 worth of extremely expensive gas in my car, which they charged me for, and returned my car completely covered in bird and/or squirrel poop. I had to miss some work due to not having my car for 5 workdays, with no offer for a loaner and I have to take my car through a car wash. Safford Brown should be ashamed of their service. My mechanic had more communication with me about my car’s service and how it was going than the Hyundai’s service department. I travel far for my mechanic. With some halfway decent customer service, they may have gotten my business, just for the convenience, but they failed miserably. And, in the end, it looks like, based on the ticket, the part they finally ended up replacing, was what I originally told them was needed. Safford, don’t pop on here and advise me to call someone in your service department on here. I have already posted my review through Hyundai, with my name and phone number. It’s your mess, you should be reaching out to customers when you get reviews like that.
Tuuguu Zorigtbaatar
⭐️⭐️⭐️⭐️⭐️ Exceptional Service and a Fantastic New Santa Fe! My husband and I recently completed a new vehicle purchase at Sufford Browns Hyundai Leesburg, and the experience was truly exceptional. We traded in our Tesla Model 3 for the new 2026 Hyundai Santa Fe, and we couldn't be happier with our decision and the way the dealership handled the entire process. What truly set this team apart was how they managed a prior complication we had with a used Chrysler Pacifica we had briefly purchased. Instead of making the situation difficult, they demonstrated incredible understanding, professionalism, and integrity to ensure we were completely satisfied. They took the time to understand our family's needs and found the perfect vehicle in the new Santa Fe. The entire staff, from sales to management, treated us "like family" from start to finish—not as customers, but as long-term members of the community. Every question was answered thoroughly, the trade-in valuation for the Tesla was fair, and the transparency during the final paperwork was greatly appreciated. For anyone looking for a dealership that combines top-notch professionalism with a genuinely caring and attentive approach, I highly recommend Sufford Browns Hyundai Leesburg. They truly go the extra mile! Vehicle purchased: 2026 Hyundai Santa Fe Trade-in: Tesla Model 3 Experience: 5/5 stars—highly recommend!
Dawn Karp
I had a very transparent and smooth sale with Mike TORIAN at this dealership Safford of Leesburg. I got an out the door price they honored it. They didn’t haggle me while I was there. They picked me up at Carmax when I sold my other car and everything went really well. I’m very impressed that you can actually find people who are good at sales and don’t try to up the price in front of you. Thank you guys for making a really great impression. I love the ELANTRA.
Brandon Sanger
Had a tire puncture so bad that VA tire and auto said it was unable to be repaired and I needed a whole new tire. With Hyundai roadside, I was able to tow my car to Safford Brown Hyundai and their service guys took great care of me. Got me a free new tire under warranty and did it quickly with great communication. Appreciate James who helped me out and kept me updated
Sohrab Ghazimorad
I recently purchased a vehicle and had the absolute pleasure of working with Omid. From start to finish, the entire experience was smooth, transparent, and truly professional. Omid was incredibly knowledgeable, patient, and respectful throughout the process. He took the time to answer all of our questions, made sure we felt comfortable with every step, and never once made us feel pressured. Everything was handled efficiently and honestly. This was honestly one of the best car buying experiences we’ve ever had. If you’re looking for someone professional, trustworthy, and easy to work with, I highly recommend asking for Omid. You won’t regret it!