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- Mon-Fri 7am-7pm
- Sat 8am-5pm
- Sun Closed
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5 helpful highest ranking reviews
Randon Ryland
From Highway Breakdown to Full Recovery — Exceptional Service by Jon LaVigne at Sheehy Ford!! While driving on the highway, my 2021 Mustang Mach-E suddenly flashed a wrench light and powertrain malfunction warning. I lost confidence in the vehicle immediately and knew I couldn’t risk continuing the drive. I found Sheehy Ford of Springfield nearby, and that’s where I met Jon LaVigne. From the moment I arrived, Jon took the situation seriously. He listened closely, treated me with respect, and got the vehicle checked in right away. I was experiencing a total breakdown in powertrain response, my USB ports were completely dead, and I couldn’t fast charge the vehicle anymore—crucial for someone who relies on EV charging to stay mobile. Jon and the tech team took my concerns to heart and got to work. They ended up replacing the high-voltage junction box (HVBJB), repairing the media hub, and performing a complete diagnostic. They even resolved a USB charging issue that other service centers had shrugged off. And the best part? Everything was covered under Ford’s warranty—I walked out without paying a dime. Since the repair, the car feels completely restored. It handles power more smoothly across all drive modes—Whisper, Balanced, and Unbridled. I can fast charge again, all my USB ports are back online, and most importantly, I feel safe and confident behind the wheel again. What truly sets Sheehy apart is the human touch. Jon’s communication was clear, calm, and kind throughout the process. He made sure I understood every step, and I never once felt like I was being talked down to or dismissed. If anything, I felt seen—and that’s rare. I’m beyond grateful. If you ever find yourself in a situation where your EV lets you down and you need someone who genuinely knows what they’re doing—drive straight to Sheehy Ford of Springfield and ask for Jon LaVigne. He’s not just a service advisor—he’s a lifeline.
Donny Albrecht
Rob was professional and the absolute best. My car died on the way to the dealership because it’s an old Ford with lots of problems. He listened to those problems, immediately assessed them, and got me fixed up and running that same day. My overall experience was absolutely top-notch!
Deepak Mhetar
This was my first time using service after my purchase last year. It was great experience. Jon was very friendly and courteous. First I was hesitant if I should go 30 miles for the service, but then based on my experience dealership experience, I just took a chance and it was worth. Highly recommended.
Jim Cleek
Best service I have ever had at this or any other service provider. Every service experience is a 50/50 change of being good or bad. I have purchased several vehicles from Sheehy and used their service department on and off over the years. This particular service started with my service writer Jon, who I told I thought it was a pretty significant issue and they could have the truck for a week. Jon passed the truck off to Mac to diagnose and he was fantastic. Mac called me about an hour into working on the truck and said he had found the problem and would be able to fix it. He gave me some options, discussed them, and we decided on how best to move forward. He shared photos of what he had found and what I thought would be an expensive repair ended up being something he was able to resolve quickly and was extremely cost effective. I had the chance to chat with Mac and Jon when I picked the truck up and those two are a fantastic team and just all around good guys. Thanks to both of them for getting me back on the road.
Crystal Cardinale
Overall we had a great experience at the dealership and left with the vehicle that we wanted. Dealing with the finance department was less than ideal, so taking a star away for that. Otherwise 5 star.