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- Mon-Fri 7am-7pm
- Sat 7am-4pm
- Sun Closed
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5 helpful highest ranking reviews
Dave Schneider
I don't know where to start here. Let's begin with communication. They are horrible at communication. I bought an Expedition from them and also have a Lincoln. When having them service our vehicles, they fail to communicate when the vehicle will be ready, fail to keep appointments, and overall just a miserable experience. A simple oil change is a fiasco involving our vehicle being out of pocket for a whole day. Also when I had my MKZ serviced, there were several mystery fees. When I called their attention to it; zero apologies and a vague response that "we'll mail you a check.". The front staff is poorly trained and unprofessional. Think twice before purchasing any service package that makes you deal with this service department. We have several friends in the community here in Warrenton who have had similar poor experiences.
Christina Milligan
I usually have great experiences with Sheehy, which is why I purchased their Care program that covers oil changes at any of their locations. I stopped by the Warrenton location in person for an oil change and inspection, fully expecting to wait however long it might take. From the moment I approached the counter, the service representative seemed annoyed and uninterested, as if my being there was an inconvenience. She told me the soonest they could take me if I waited was next Wednesday, or tomorrow morning if I dropped my car off. I completely understand that schedules fill up — that wasn’t the issue. What disappointed me was that there was no effort to help me find a solution. She could have offered to check another Sheehy location or even mentioned where I might have better luck getting in sooner. Instead, it felt like the conversation ended at “we can’t help you.” I ended up calling the next closest location after a quick google and the Manassas Sheehy location was able to get me in same day while I waited — no issue at all. That experience reminded me why I trust Sheehy in general, but it also made the lack of care at Warrenton stand out even more. I’m sharing this not to complain, but because Sheehy usually sets a high standard for customer service, and I’d really love to see the Warrenton team reflect that same level of professionalism and care.
Alex J.
Terrible!!! Made an appointment for the earliest possible appointment, was there on time. Over the phone I was promised that the issues will be addressed the same day, as I told them I need the car the same day. When I arrived I was told that they are backed with cars from 2-3 days prior…. So they will not be able to do what they promised…. Awful customer service! Avoid it if you can!
Elizabeth MacDonald
I scheduled an appointment at 9am on Tuesday, 8/12/25 for a simple oil change. When I arrived, I was informed that they were running 1.5 hours late. Yes, you read that correctly - running 1.5 hours late at 9am on a Tuesday. My scheduled oil change took 3 hours. Also, if you have the VIP plan, don't ever expect to get the complimentary car washes. I will not be returning.
Amy S.
I’ve given Sheehy Ford Warrenton’s service department three chances, and every visit has been a disappointment. 1st visit: Just two weeks after buying my car, it wouldn’t start due to a 12V battery issue. Kevin handled the case, but his attitude made it clear he didn’t want to help. 2nd visit: At my 10,000-mile service, Quentin charged me for an alignment on a nearly new car, told me it would take 15 minutes, but I waited an hour. After spending 4–5 hours there, I was told about a recall and had to make another appointment. When I came back for the recall, Kevin told me it wasn’t even officially out yet—so I wasted my time again. 3rd visit (the last straw): I scheduled a 20,000-mile service for 8:30 AM. By 1:30 PM, Quentin said it would be done by 3 PM, then later pushed it to 5 PM. At 4:30, I was told they wouldn’t touch my car at all that day because “too many cars” were ahead of mine. Despite an early appointment, my car sat there all day untouched. On top of this, I’ve noticed a clear difference in how Kevin treats me compared to other customers. With us (an Asian family), his attitude is dismissive, but with others he is polite and helpful. It feels discriminatory and completely unprofessional. After three bad experiences, I will never return to this service department. Poor communication, wasted time, and disrespectful treatment should not be the standard at Ford.