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- Mon-Sat 7:30am-6pm
- Sun Closed
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5 helpful highest ranking reviews
Kiari M S
I originally chose Town Car Repair because of the warmth and trust they had built with me over the years. I had brought my car there twice in the last five years for other repairs. The technicians were so sweet to me. One was for a starter, the other was for a cabin filter. Although I was originally quoted $85 for the filter but then later received a call saying I needed to pay $155, I still had a good experience. Those positive experiences are what led me to return a third time. After my tow truck driver told me I needed a new alternator and battery, my car was towed to Town Car Repair. I was quoted $1,300 for parts and labor. While other shops quoted under $600, my car was not drivable and, based on past experiences, I decided to move forward here and supplied my own parts. The owner told my husband—repeatedly and condescendingly referring to him as my “fiancé” and then “boyfriend”—that there would be no warranty if client-provided parts were used. We understood this to mean that any defective parts would be identified before payment and before the car was released. That did not happen. I picked up my car at 6:45 p.m., and within seconds the “Check System Charge” light came on. As I walked back toward the shop, the open sign was turned off and the staff had already left. Less than an hour later (
Ronnie Anderson
Rob & his shop desperately helped me in my TIME OF NEED!!! All of a sudden my exhaust cracks as I’m driving on the road I see his shop in my rear view mirror flip a turn & immediately go there helpless I may add because it was just so sudden, rob & his crew helped me no questions asked, price was definitely reasonable & just having full transparency about what options I had & how it can get done! Goes to show still honest working people around now I’m fixed back on the road & in good shape Thank you to this shop HAPPY NEW YEAR!!!
Tim Effrem
I don’t usually rate places where no service occurred, but after a half hour of waiting the technician said it was impossible to give an inspection with the car having any items to review. He then brought me to the incredibly rude inspector who abruptly waved me off and told me to go elsewhere: barely making it to Japanese Auto Service before they closed, they were able to do a new inspection no problem. Not only were these people rude, they were dishonest. Don’t waste your time
Sole Yoseph
Thank you for inspecting my car for the safety of me and my family! Great service, affordable prices, and they accept both cash and card. If you come here, you’ll get excellent service, and the bathroom is clean and well-kept too. Thank you!!
David Underwood
Just met the Staff and one of the Mechanics to inquire about the Virginia State Vehicle Inspection and oil change hours and cost. First time ever I have met business owners and staff that I felt so comfortable with their integrity and customer service value that I submit a positive review for them and I'm 71 years old ! Look forward to coming in for my inspection and oil change. David.