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- Mon-Sat 7:30am-6pm
- Sun Closed
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5 helpful highest ranking reviews
Flora Mcknight
Great experience at Virginia Tire & Auto in Springfield! Chris was honest, clear, and delivered exactly what he promised after the diagnostic. He patiently answered all my questions and made sure I understood the repairs. We had a small issue, but Alexis handled it quickly and professionally. My mom has trusted them since 2014, and this visit confirmed why. I’ll continue trusting Chris and his team with our vehicles. Flora A loyal customer
00Newby1
I sent a request for service last night, and was able to schedule an appointment this morning! As soon as I arrived, Amy, one of the customer service representatives, was excited to assist me with ensuring my vehicle was serviced promptly. She even took an interest in the book I was reading as I was waiting for services to be completed! I’m looking forward to taking my car back to Virginia Tire & Auto of Springfield in the near future. Thanks, Amy, and Happy New Year!
Christopher Edwards
On both occasions I've utilized your services, the wait was significantly longer than originally quoted. I watched several arguments and disciplinary actions take place between staff and managers during the prolonged times sitting in the waiting room. These arguments showed the dysfunction and confusion within the business. I also saw it directly effect my wait time as the tech working on my car during my first visit was brought into an office for over an hour after one such argument. Then left to assumably talk about what had transpired with his colleagues for another hour while my car, waiting on an oil change and safety inspection, sat on the rack. During my visit this past weekend, I was misquoted the cost of the parts I came to purchase. I was told the parts would be twice what I was originally quoted because the tech "entered it in wrong." With my old parts already removed from my car, my options were greatly limited at that time. I was offered a $20 coupon to make up for the confusion. But that seemed far from helpful as the promotion should have been offered to be from the beginning, and not as an apology. The manager decided it was better to scold the tech in front of me rather to address the discrepancy with me. As someone who has worked in automotive services, I found the service to be abysmal. I was willing to give lenience to a tech having a rough day on my first visit. But seeing how this is how the business runs day-to-day, I will not be returning.
Renee Belle
I drive past this shop every day. So when I needed an alignment, 4 new tires, and new brakes, I thought surely a place called 'Virginia auto & Tire' could handle the request. When I arrived, nobody was in the building and I waited for a while until a customer at the Shell pumps came in and told me to go to the building across the parking lot. So that was kind of weird and confusing start. When I went to the other building and explain I need an estimate for three services, the admin guy starts asking me a slew of irrelevant personal questions. My phone number, my name, my ZIP Code. He asks, "This is really a ZIP Code?" Yes, dude. I gave you 5 numbers. Do you see how my telephone area code number isnt local? My ZIP Code isn't either. Then he asked the rest of my address. I tell him I'm not really interested in giving him my address & he could put whatever address he wants in those fields on the computer. Throws him off and he has to call the supervisor. As security protocol, I don't just give my information unnecessarily to businesses with potentially shady cybersecurity practices. And these details are not required answer my 1 question. So he calls over the supervisor. Then the supervisor tells him to go and inspect my vehicle -- referring to me as "the customer." I told her I'm not her customer yet because I have not hired them, because they've yet to provide me with an estimate. I've already expressed agitation and giving my personal information to a store that I haven't hired to perform my service. My tire size is the only relevant information needed to answer my question and they never even asked for it. I tell them I have the size for them. The supervisor tells me "well what we do is...XYNZ." I don't care what you do. I didn't ask what you do. I asked for an estimate & now they're flat out refusing. So that's how they lost my business to Firestone. And with that, I walked out the door, what's the supervisor calling out, "You can tell us the tire size." For quality customer service, prioritize, the needs of your customers over your own. If your procedures cause your customers to walk out the door, adapt your procedures. ---written from the Firestone waiting room because they were able to provide an estimate the first time I asked.
Ryan Horner
Waited two hours for them to tell me that they couldn’t do a front end alignment and wanted to change all 4 shocks for close to $3k in order to be able to do the alignment. Not coming back here. Update: Took it to Honda, they were able to perform the front end alignment without attempting to charge me $3k for shocks.